A

• Adapters

  If you require a power adapter, please contact reception.
• ALLERGIES & DIETARY REQUIREMENTS

  Light meals and allergy-friendly dishes can be prepared by prior arrangement. Please let us know at least 24 hours in advance.

B

• Babycots

  Baby cots and baby blankets are available free of charge from reception.
• Bank & CASH MACHINES

  VR-Bank Mitte eG and Sparkasse Werra-Meißner, including cash machines, are located in the Allendorf district.
• Banquets & Events

  We will be pleased to assist you with planning your celebration, meeting, wedding, business lunch, conference or private event.
  Upon request, we can reserve a separate room and arrange an individual menu in consultation with you.
• Bathrobes

  Bathrobes are available in all rooms for use in your room, in the wellness area and for treatments in the hotel.
  If you would like to keep your bathrobe, you can purchase one at reception for 75.00 eur.
  
• BICYCLES

  If you would like to store or hire bicycles, or need tools for minor repairs, please contact reception.
  
  Please use the bicycle stands in front of the hotel. Alternatively, bicycles can be stored securely in our bicycle garage; the key is available from reception.
• BLANKETS & PILLOWS

  For additional blankets or pillows, please contact reception.
• BREAKFAST

  Restaurant

C

• CAR PARK

  Free parking is available at the hotel.
  Please note that the hotel accepts no liability for damage to vehicles.
• CAR Repairs

  Car trouble? You will find several garages in Bad Sooden-Allendorf:
  
  Ford
  Autohaus Eymer
  Werrastr. 17
  05652 958850
  
  Opel
  Autohaus Deyst
  Eschweger Landstr. 1
  05652 4668
  
  VW
  Autohaus Glinicke
  Werrastr. 13
  05652 95840
  
• Check-In & Check-Out

  Rooms are usually available from 3:00 pm on the day of arrival. We kindly ask you to vacate your room by 11:00 am on the day of departure.
  
  Early check-in and late check-out may be available for an additional charge, subject to availability.
  
  Arrival is possible until 10:00 pm.
  Later check-in requires prior arrangement.
• Credit Cards

  We accept Mastercard, Visa, EC / Maestro / debit-Cards and, of course, cash.

D

• Distances

  from Ahrenberg to
  
  Bad Sooden-Allendorf · 6 km
  Grenzmuseum Sickenberg · 10 km
  Germerode Wildlife Park · 15 km
  Meißner Nature Park (skilift, Frau Holle pond) · 15 km
  Wellingerode (Grube Gustav mine) · 15 km
  
  Eschwege · 15 km
  Witzenhausen · 15 km
  Göttingen · 40 km
  Kassel · 45 km
  Bad Hersfeld · 60 km
  Eisenach · 60 km
  Weimar · 140 km
  
  
  Motorways
  Friedland (A38/A7) · 20 km
  Hedemünden - Werratal (A7/A44) · 25 km
  Bad Hersfeld (A4/A5/A7) · 60 km
  
  Airports
  Kassel · 65 km
  Paderborn · 135 km
  Hannover · 170 km
  Frankfurt · 210 km
  Leipzig-Halle · 225 km
  
• Doctors

  Reception will be happy to arrange a doctor's appointment for you.
  
  If you need to place an emergency call directly, please dial 0-112 or 0-05651 19222.
• Dogs

  Dogs are welcome in selected Comfort Rooms and are also welcome in our restaurant.
  
  The charge is 15.00 eur per dog, per night.
  
  As only a limited number of pet-friendly rooms are available, advance reservation is essential.
  
  Without written confirmation, check-in with a dog is not possible in a standard non-pet room.
  
  If you arrive with a dog without prior notification or have booked a room category where pets are not permitted, an additional cleaning fee of 250 eur will apply.
  
  For the comfort of all our guests, we kindly ask you not to allow your four-legged companion onto the beds or other furniture.
  
  Please also keep your dog on a lead at all times while on the hotel grounds.
• Drinking Water

  Our water is of drinking water quality, as it comes directly from the spring on the Hoher Ahrenberg.

E

• ELECTRIC APPLIANCES

  For safety reasons and due to fire risk, we kindly ask you not to use your own electrical appliances, such as kettles, irons or similar devices, in your room.
• ELECTRIC VEHICLE CHARGING

  Four charging points are available in our car park. WireLane provides the charging service and is the contractual partner.
  
  Charging capacity:
  Charging points 1 & 2: 11 kW each
  Charging points 3 & 4: 5.5 kW each
  
  Payment is made directly at the charging points.
  
  Parking spaces cannot be reserved; therefore, charging availability cannot be guaranteed.
• ELECTRICITY

  The electricity in your room is controlled centrally via a main switch located directly next to the entrance door.
• EMERGENCY EXITS

  Please read this A-Z carefully and familiarise yourself with the escape plans displayed in the hotel.
  Emergency exits are marked with green signs.
• EXCURSIONS

  Information material and excursion suggestions are available from reception.

F

• Fire

  In case of emergency, dial 0 112.
  
  Fire extinguishers are located on every floor. Please refer to the displayed escape plans for exact locations and escape routes.
  
  In the event of a fire, please do not use the lift.
  
• Flowers

  Schumacher
  Allendorf district
  Gartenstr. 11
  05652 2783
  
  Kell
  Sooden district
  Am Haintor 16
  05652 2370
• Forgotten Items

  Lost & Found
• Fuel

  The nearest petrol stations are located directly on the B27 towards Eschwege (6 km) and in Witzenhausen towards Göttingen (15 km).

G

• Gift Vouchers

  Our gift vouchers are available exclusively through our online voucher shop.
  
  Simply order and pay for your voucher online from the comfort of your home. It is available immediately as a PDF, ready to print or send digitally as a gift.
  
  Unfortunately, vouchers cannot be purchased directly at the hotel.
• Golf

  Golfclub Gut Wissmannshof e.V.
  34355 Staufenberg - Gut Wissmannshof
  18 holes · 40 km · approx. 40 minutes
  05543 910330
  
  Golfclub Hardenberg e.V.
  Gut Levershausen 1
  37154 Northeim
  2x 18 holes · 55 km · approx. 45 minutes
  05551 908380

H

• Hairdryer

  All bathrooms are equipped with a hairdryer.
• Hospital

  Kreiskrankenhaus Eschwege
  Elsa-Brandström-Str. 1
  37269 Eschwege
  05651 820
  
  Kreis- & Stadtkrankenhaus Witzenhausen
  Steinstr. 18-26
  37213 Witzenhausen
  05542 5040
  
• Housekeeping

  Our housekeeping team cleans the hotel rooms between 10:00 am and 2:00 pm.
  
  If you do not wish to be disturbed, please hang the “Pssst” sign on th
• Hygiene Articles

  If you have forgotten something, a small selection of hygiene articles is available at reception.

I

• INCOMPATIBILITIES

  For guests with food intolerances or those following a vegan diet, we will be happy to take requests for our breakfast offer in advance of your visit.
  
  At present, demand is too low for us to offer this permanently. Thank you for your understanding.
• Internet

  Free Wi-Fi is available in the lobby, restaurant and most guest rooms.
  Access details are available from reception.
• IRONING SERVICE

  An ironing board is available in your wardrobe.
  If you require an iron, please contact reception.

J

• Jogging

  A 2.5 km circular field trail starts at the hotel car park and is marked with brown signs ("Feldrundweg")

K

• KNEIPP WATER-TREADING BASIN

  Kneipp water treatments are available just 100 m into the woodland at the lower car park. Currently being renovated.

L

• LAUNDRY & DRY CLEANING

  Textilpflege Pflüger
  Allendorf district
  Kirchstrasse 72
  05652 918551
• LIBRARY

  Looking for something to browse or a classic to enjoy?
  Our exchange library offers a wide selection of books.
• Lost & Found

  If you have lost an item during your stay, please contact Reception.
  We will be happy to assist you in locating it.
  
  If you have left something behind after your departure, we will gladly send it to you.
  A handling and postage fee of 7.00 eur applies.
  
  Items are shipped by insured parcel only.
  Larger items or international shipments may incur additional charges.
• Luggage

  If you would like to leave your luggage with us after check-out, please let us know.
  
  We will be happy to store it for you until your departure.

M

• Maps

  Detailed hiking maps are available free of charge for the duration of your stay. They can also be purchased on request.
  Town maps of Bad Sooden-Allendorf are available free of charge.
• Massages

  Massages and spa packages are available in our wellness area.
  Please contact reception to arrange an appointment.
• Messages

  Messages left for you at reception will be kept there for collection.

N

• NEEDLEWORK KIT

  A small sewing kit can be found in your wardrobe or bathroom.
• NIGHT PORTER

  We do not have a night porter.
  
  The hotel entrance is open:
  7:00 am - 10:00 pm | Mon-Fri
  7:30 am - 10:00 pm | Sat/Sun/Holidays
  
  If you plan to return later, please make sure to take your room card with you, as it also opens the external doors.
• Nightrest

  In the interest of all our guests, we kindly ask you to observe quiet hours from 10:00 pm.

P

• PACKED LUNCH

  We will be happy to prepare a packed lunch for your day out or hike. Prices range from € 6.00 eur to 10.00 eur per person.
  Please ask at reception.
• Pharmacy

  Brunnen-Apotheke
  Ortsteil Sooden
  Landgrafenstr. 4
  05652 91486
  
  Hirsch-Apotheke
  Ortsteil Allendorf
  Kirchstr. 75
  05652 91417
  
  Rats-Apotheke
  Ortsteil Allendorf
  Markt 7
  05652 2522
  
• Post

  If you would like to send or receive post, please contact reception.
  A post box is located on the gallery in front of the hotel entrance.
• Printing & Copies

  We will be happy to make copies or print PDF documents for you at reception.
  
  Photocopy: 0.20 eur per page
  Printed page: 0.20 eur per page
  

R

• Reception

  Reception is staffed:
  7:00 am - 10:00 pm | Mon-Fri
  7:30 am - 10:00 pm | Sat/Sun/Holidays
  
  Telephone: 99
• Reservations

  For table reservations, please contact reception.
• Restaurant

  For table reservations, please contact reception.
  
  Our kitchen opening hours:
  
  Breakfast
  7:00 am - 10:00 am | Mon-Fri
  7:30 am - 10:30 am | Sat/Sun/Holidays
  
  Coffee & Cake
  3:00 pm bis 6:00 pm | Mon-Sun
  
  Hot Kitchen
  Winter Season (October - March)
  7:00 pm - 9:00 pm | Mon-Fri
  12:00 pm - 9:00 pm | Sat/Sun/Holidays
  
  Summer Season (April - September)
  12:00 pm - 9:00 pm | Mon-Sun
  
• ROOM CARDS

  Please take your room card with you if you plan to be away from the hotel after 10:00 pm. Your room card also opens the external doors.
  
  Please return your room card to reception on departure.
• Room Service

  Room service is available by prior arrangement. A service charge of 5.00 eur per person applies.
  
  We will also be happy to serve breakfast in your room. Please order room breakfast at reception the evening before. Please note that this service cannot be offered in all rooms.

S

• Safe

  Many rooms are equipped with a safe. Use of the safe is free of charge.
  The hotel accepts no liability.
• Sauna

  Wellness
• Shoe cleaning

  Shoe polishing machines are located at the entrance to the glass tower (rooms 31-45) and in the Business Comfort room area (rooms 51-58).
• Smoking

  Smoking is not permitted in any guest room, as all our rooms are non-smoking.
  
  Smoking is only permitted on balconies and in the garden. The hotel, restaurant, event rooms and wellness area are smoke-free.
  
  If smoking has taken place in a guest room, a cleaning fee of 250 eur will be charged.

T

• Taxi

  We will be happy to arrange a taxi for you. Please contact reception. Waiting time is usually around 15 minutes.
  
  If you would like to call the local taxi company yourself, please dial 05652 4646.
• Telephone

  Almost all rooms are equipped with a telephone.
  
  Your telephone has a personal direct-dial number:
  05652 9573 + room number.
  
  
  Using the telephone system
  
  Internal calls
  Reception: 99
  Room to room: room number
  Night emergency call: 30
  
  External calls
  Dial 0 and wait for the dial tone.
  Emergency numbers:
  Kreis- und Stadtkrankenhaus
  Witzenhausen: 05542 5040
  Kreiskrankenhaus Eschwege: 05651 820
  Emergency services: 112
  Police station Eschwege: 05651 9250
  
  Hotel telephone: 05652 95730
  
• Television

  All rooms are equipped with a television.
  
  Please refer to the TV channel guide for a list of available channels.
• Tesla

  Electric Vehicle Charging
• Train Station

  Bad Sooden-Allendorf railway station is a 25-minute walk from the hotel through the woodland.
  
  Reception will be happy to provide information on train connections and tickets.

V

• VEGETARIAN & VEGAN

  We also prepare vegan and vegetarian dishes and offer a generous selection on our menu.
  
  We will be happy to take allergies into account and prepare suitable dishes by prior arrangement.

W

• WAKE-UP CALL

  You can set your wake-up call directly on your telephone. Press the * key, then 55, followed by the hour and minute, and finish with the # key.
  
  For example, for a wake-up call at 6:30 am, enter:
  * 55 06 30 #
  
  Alternatively, we will be happy to wake you by telephone in the morning, so you do not have to rely on our ageing rooster. Please let reception know your preferred wake-up time.
  
  Please note that this service is not available in all rooms.
• WALKING & HIKING

  Hiking suggestions and maps of the surrounding area are available at reception.
• WHEELCHAIR ACCESS

  Our hotel has one accessible room that meets the requirements for wheelchair users.
  
  In addition, our Business Rooms are located on ground level and can be reached without steps.
• Wellness

  Wellness area opening hours:
  5:00 pm - 9:00 pm | Mon-Fri
  3:00 pm - 9:00 pm | Sat/Sun/Holidays
  or by prior arrangement.
  
  Our wellness area includes a Finnish sauna, bio sauna, steam bath, infrared cabin, experience showers and an ice fountain.
  
  It is available to hotel guests free of charge and can be reached directly from your room via the rear staircase (except rooms 51-58 and 71-74).
  
  To help conserve resources, please let us know 60 minutes before you wish to use the sauna area so we can prepare everything for you.
• WORKSHOPS & CONFERENCES

  Our hotel is well suited for seminars and conferences for up to 50 people.
  Proposals and information are available from reception on request.